Legal agreement governing your use of hugo64 gaming platform and services
Last Updated: January 2026Important Notice: These Terms & Conditions constitute a legally binding agreement between you and hugo64. By accessing, registering, or using our platform, you acknowledge that you have read, understood, and agree to be bound by these terms in their entirety. If you do not agree with any provision of these terms, you must immediately discontinue use of the hugo64 platform.
For the purposes of these Terms & Conditions, the following definitions apply:
By creating an account, accessing any section of the hugo64 platform, placing a bet, making a deposit, claiming a bonus, or otherwise using our services, you expressly acknowledge and agree that:
hugo64 reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting to the hugo64 website. Your continued use of the platform following the posting of changes constitutes your acceptance of such changes. We recommend reviewing these terms periodically to remain informed of any updates.
To register and use the hugo64 platform, you must meet all of the following eligibility criteria:
You must be at least 21 years of age or the legal age of majority in your jurisdiction, whichever is higher. hugo64 strictly enforces age verification procedures and reserves the right to request proof of age at any time. Accounts found to be held by individuals under the legal gambling age will be immediately suspended and all funds forfeited.
Our services are intended for residents of Indonesia. You must be physically located within Indonesia at the time of account registration and when accessing our services. hugo64 employs geolocation technology to verify user location and reserves the right to restrict access from jurisdictions where online gambling is prohibited.
You must have the legal capacity to enter into binding contracts. You may not create or use an account if you are subject to any legal disability, court order, or other restriction that would prevent you from entering into this agreement.
Each individual may maintain only one account on the hugo64 platform. Creating multiple accounts, also known as "multi-accounting," is strictly prohibited and will result in immediate closure of all associated accounts and forfeiture of funds. We employ sophisticated fraud detection systems to identify duplicate accounts based on personal information, payment methods, IP addresses, and device fingerprinting.
Your account is for your personal use only. You may not allow any other person to use your account, and you may not use your account on behalf of any third party. Sharing account credentials, selling account access, or transferring account ownership is strictly prohibited.
To create a hugo64 account, you must provide accurate, complete, and current information including your full legal name, date of birth, residential address, email address, and mobile phone number. All information provided must match your official identity documents. Providing false or misleading information is grounds for immediate account termination and forfeiture of all funds.
hugo64 is required by international gaming regulations to verify the identity of all account holders. You must complete KYC verification by submitting the following documents:
Accounts that fail to complete KYC verification within 30 days of registration will be restricted from making withdrawals. hugo64 reserves the right to request additional documentation at any time to verify your identity, age, or payment method ownership.
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must:
You acknowledge that you are fully responsible for all activities that occur under your account, whether authorized by you or not. hugo64 is not liable for any loss or damage resulting from your failure to maintain account security.
hugo64 accepts deposits via the following Indonesian payment methods:
All transactions are processed in Indonesian Rupiah (IDR). hugo64 does not charge deposit fees, though your payment provider may impose their own transaction fees.
The minimum deposit amount is Rp 50,000. Maximum deposit limits vary by payment method and account VIP tier. Standard accounts have a maximum single deposit of Rp 100,000,000. Higher limits may be available for VIP tier members.
Bank transfer deposits are typically credited to your account within 5 minutes during banking hours (08:00 - 20:00 WIB). E-wallet deposits are processed 24/7 with confirmation typically within 2-10 minutes. If your deposit has not been credited within the expected timeframe, contact customer support with your transaction reference number.
You may request withdrawal of your account balance at any time, subject to the following conditions:
Standard withdrawal processing time is up to 24 hours from the time of request. VIP tier members receive priority processing:
hugo64 reserves the right to conduct additional verification checks on withdrawal requests, which may extend processing time. Withdrawals are subject to our anti-fraud and anti-money laundering procedures.
For security and regulatory compliance, withdrawals must be processed to the same payment method used for deposits. If you deposited via BCA bank transfer, your withdrawal must be made to your registered BCA account. If this is not possible due to payment method limitations, you must contact customer support to arrange an alternative withdrawal method with appropriate verification.
hugo64 offers various bonuses and promotions including welcome bonuses, deposit bonuses, cashback offers, free spins, and VIP rewards. Participation in promotions is optional. By claiming a bonus, you agree to the specific terms and wagering requirements associated with that promotion.
Most bonuses carry wagering requirements, which specify the number of times the bonus amount (and sometimes the deposit amount) must be wagered before associated winnings can be withdrawn. Wagering requirements are clearly stated in each promotion's terms. For example, a Rp 1,000,000 bonus with 8x wagering requires Rp 8,000,000 in total wagers before withdrawal eligibility.
VIP tier cashback rewards are calculated weekly based on net losses and credited every Monday morning. VIP cashback carries no wagering requirements and is immediately available for withdrawal or play. Cashback percentages range from 0.3% (Bronze tier) to 1.5% (Black Diamond tier).
hugo64 reserves the right to void bonuses and associated winnings if we detect bonus abuse, including but not limited to: creating multiple accounts to claim bonuses repeatedly, using betting patterns designed to exploit bonus terms, coordinating with other players to manipulate outcomes, or any other attempt to gain unfair advantage. Accounts found engaging in bonus abuse will be closed and funds forfeited.
All bets placed on the hugo64 platform are subject to acceptance by our system. We reserve the right to refuse or limit any bet at our discretion. Once a bet is confirmed and accepted by our system, it becomes binding and cannot be canceled, modified, or withdrawn except as explicitly provided in our betting rules.
Bets are settled based on official results as determined by the relevant sports governing body or game provider. hugo64 relies on official statistics and results feeds from trusted third-party data providers. In cases of dispute, the decision of the official governing body is final.
Bets may be voided and stakes returned in the following circumstances:
hugo64 reserves the right to impose maximum payout limits on certain bet types, sports, or events. Standard maximum payout is Rp 500,000,000 per bet slip. Higher limits may apply for VIP members or may be negotiated for large stakes. Maximum payout limits are published in our sports betting rules.
Live casino games are provided by third-party providers including Evolution Gaming and Pragmatic Play. Each game has specific rules as determined by the provider. In cases of disconnection during live play, the game round will be completed according to the provider's disconnect protection rules, and results will be posted to your account once the round concludes.
In the event of a game malfunction, including software errors, technical failures, or server issues, hugo64 reserves the right to void affected game rounds and refund stakes. Game providers' decisions on voided rounds are final.
The following activities are strictly prohibited on the hugo64 platform and may result in immediate account closure and forfeiture of funds:
hugo64 employs sophisticated fraud detection systems and actively monitors for prohibited activities. Users found engaging in any prohibited activity will have their accounts immediately suspended, winnings voided, and remaining balance forfeited. We reserve the right to report suspected criminal activity to relevant authorities.
To the maximum extent permitted by applicable law, hugo64's liability to you is limited as follows:
hugo64 strives to maintain 99.9% platform uptime but does not guarantee uninterrupted access. We are not liable for any loss, damage, or inconvenience caused by service interruptions, scheduled maintenance, technical failures, or circumstances beyond our reasonable control.
hugo64 hosts games and services from third-party providers including Evolution Gaming, Pragmatic Play, and sports data providers. We are not responsible for errors, malfunctions, or disputes arising from third-party content. Claims related to third-party games must be directed to the respective provider.
In no event shall hugo64's total liability to you for all claims arising from your use of our services exceed the amount you deposited into your account during the six months preceding the claim.
hugo64 is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of goodwill, arising from your use of or inability to use our services, even if we have been advised of the possibility of such damages.
You acknowledge that gambling involves risk and that losses are an inherent possibility. You are solely responsible for your gambling decisions and any resulting financial consequences. hugo64 does not guarantee wins and makes no representations regarding the likelihood of success.
You may close your account at any time by contacting customer support. Upon closure, you may withdraw any remaining balance subject to standard withdrawal procedures and completion of any active wagering requirements. Closed accounts cannot be reopened.
hugo64 reserves the right to suspend or terminate your account at any time for violation of these Terms & Conditions, suspected fraud, prohibited activities, or at our sole discretion. Reasons for termination may include but are not limited to:
Upon termination of your account:
If you wish to self-exclude due to gambling concerns, please visit our Responsible Gaming page or contact customer support. Self-exclusion periods can be set for 6 months, 1 year, or permanently. During self-exclusion, you will be unable to access your account, make deposits, or place bets. Self-exclusion cannot be reversed once activated.
These Terms & Conditions are governed by and construed in accordance with international gaming regulations and principles of fairness and good faith. hugo64 operates under an international gaming license.
In the event of any dispute arising from your use of hugo64 services:
You agree that any dispute will be resolved on an individual basis and waive any right to participate in class action lawsuits or class-wide arbitration.
For questions, concerns, or complaints regarding these Terms & Conditions or your use of the hugo64 platform, please contact us:
When contacting support regarding a terms-related issue, please provide your username, a detailed description of the issue, and any relevant transaction or bet reference numbers.
Acknowledgment: By using the hugo64 platform, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. These terms constitute the entire agreement between you and hugo64 regarding your use of our services and supersede all prior agreements and understandings, whether written or oral.
Essential terms every hugo64 user should understand
You must be at least 21 years old to create an account and use hugo64 services. We strictly enforce age verification through KYC procedures.
Each individual may maintain only one account. Creating multiple accounts results in closure of all accounts and forfeiture of funds.
Bonuses carry wagering requirements that must be completed before withdrawal. Always review specific bonus terms before claiming.
Standard withdrawal processing takes up to 24 hours. VIP members receive faster processing based on their tier level.
Identity verification using Indonesian national ID (KTP) and proof of address is mandatory before processing withdrawals.
Gambling involves risk. Use deposit limits, self-exclusion tools, and seek help if gambling becomes a problem. See our Responsible Gaming page.
Our customer support team is available 24/7 to clarify any aspect of these Terms & Conditions. We are here to help you understand your rights and responsibilities on the hugo64 platform.